SMART Option is our “infrastructure-as-a-service” providing you the IT infrastructure without the large initial capital outlay required. With SMART Option, Boston Systems provides the equipment, installation and ongoing maintenance and support for the life of the contract period for a reasonable monthly service fee. All parts and labor are included for all of the covered equipment. On a daily basis BSS monitors all servers, switches and firewalls using industry standard monitoring and remote access tools. BSS technicians review the monitoring health checks then remote into your server to look for any irregularities within the server, switch and firewall logs. The daily backup is checked for success. If a question arises from this review, BSS will notify the customer of the issue and provide options to resolve. If the issue cannot be resolved remotely or needs parts, BSS will schedule an onsite visit to fix the issue. Again, all parts and labor would be included in the monthly service fee. BSS handles all of the “care and feeding” of the equipment.
SMART Option Plans start as low as $495.00 per month